GoTo Connect service and support review
January 01, 2026

GoTo Connect service and support review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

pbx works great and the new management tool is east to use. We use GoTo Connect for phone system and texting. Support is great as well.

Pros

  • customer service
  • pbx admin tool
  • phone system managment

Cons

  • when calling GoTo Connect support it can take some time on a call to get support
  • support is managed by GoTo Connect and contact is ok
  • can be difficult to reach support on occasion
great tool to learn and use and deploy. Easy to install and setup for users

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

admin tool is intuitive and easy to learn

GoTo Connect Feature Ratings

7.8
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
User templates
7
Call reports
9
Directory of employee names
9
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
7.8
Video conferencing
8
Audio conferencing
8
Video screen sharing
7
Instant messaging
8
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

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