Item: GoTo Connect
Rating: 8
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

we use to make and receive calls, work remotely if needed and the ability to park calls so we can do a warm transfer to a coworker first. we also like the work flow for lunch and after hours and the ability to change the phone scheduled remotely if something comes up. also call filtering to block numbers. the app is also very nice and works great on your phone.
most people have a desk phone but i use the soft phone with a headset at my desk computer. the software is good but sometimes updates change it TOO much and make my work flow less efficient until i find a new way to use it.

Pros and Cons

Pros

Call quality
always online and service uptime is 99.99% of the time.
mobile app
administration tools are robust

Cons

the app needs to have call parking available for remote users. you can only transfer a call, you cant pick up parked calls on the mobile app
when the phone rings, everyone on your contact list turns RED. meaning you cant tell if someone is already on the phone or not and is available to pick up the call. that is frustrating. the point of being able to see my coworkers phone availability is so i know if i need to pick up the phone or if they are available to do so before me.
setting up the softphone software on PC and connecting a headset was not super easy. not just a plug n play operation. i had to get GoTo Connect support to remote in and do work just to get one computer to be able to use the softphone.

Return on Investment

time savings, easy to use.
easy to manage
admin duties can be spread across employees easily.

Implementation Rating

it seemed like a smooth transition from standard landline company to VOIP. it was instantly much better audio quality and the hardware was way more advanced. VOIP is just the way to go these days.

All in One Platform

i would agree 100% that it is all unified and so robust that we would never use all the tools but it is nice to know they are there if needed or wanted.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Fishbowl Inventory

Likelihood to Recommend

GoTo Connect has the tools of a large company but can be used at a smaller scale to boost your companies professional optics to the public. its easy to use for most things and is smooth operating for most tasks.

i think it is not best for working from home if using just your phone and the app. much less functionality using the app than the software on PC or just the desk phone it self.

GoTo Connect Feature Ratings

Comments

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GoTo Connect is my go to VoIP service