GoTo Meeting for support engineers
Updated December 07, 2023
GoTo Meeting for support engineers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Meeting
I have attended remote session and training on this. GoTo Meeting helps to set up remote assistance. I am the user of GoTo Meeting.
- Remote session
- Screen sharing
- Call quality
- Easy of use
- Recording options
- Application navigation while sharing the screen
- We application option if someone doesn't want to download the application
- Simple to use
- Easily accesable
- Application navigation can better
- Zoom, Microsoft Teams and Webex App
I am end user. GoTo Meeting helped to remote sharing with on low bandwidths. The audio quality is better when we have low bandwidths and from Mobile data. Our OEM provides GoTo Meeting to attend their webinars, trainings and support assistance.
Do you think GoTo Meeting delivers good value for the price?
Yes
Are you happy with GoTo Meeting's feature set?
Yes
Did GoTo Meeting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Meeting go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Meeting again?
Yes
GoTo Meeting Feature Ratings
Using GoTo Meeting
40 - Support Teams
40 - Support Team & Sales Team.
- Remote with users
- Training
- Workshops
- Mostly we used for Training and remote
- Couldn't able to think off more
- Mostly with remote & Trainings
Evaluating GoTo Meeting and Competitors
Not Sure
- Cloud Solutions
- Scalability
- Ease of Use
I am not part of taking decision on purchasing this product.
I evaluate how scalable the application and integration with other products.
GoTo Meeting Implementation
Change management was a big part of the implementation and was well-handled - Although, I haven't part of implementation. In general change management needs the test results of lower level implementation.
- I were not part of it.
GoTo Meeting Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | None |
As I don't take decision on purchase, I am not aware about the support.
Easy to approach
Timely followup
Timely followup
Using GoTo Meeting
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Sharing on Smartphone
- Personal rooms
- Desktop sharing
- Web app version should have screen sharing feature.
Yes, but I don't use it