No issues here
September 12, 2019

No issues here

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMeeting

We have multiple vendors that use the application and we use it for meetings and presentations across the IT realm. I would estimate I personally use it 1 time a week.
  • GoToMeeting has been able to do everything needed for our org. and seems to be a preferred favorite for vendors via remote sessions
  • I have a rather large monitor, 34',' and GoToMeeting has a screen zoom feature that seems to keep the vendors from not getting frustrated.
  • You can switch control, presenters, and FPT rather well and easily.
  • I can't think of an area where GoToMeeting has room for improvement, other than its pricing option.
  • I would say it could always be cheaper. Freeware works well but when you get to enterprise-level, you get what you pay for so no real issues.
  • We do not have enough data here to quantify a response on ROI.
  • I know the users that use it here like the product. I have not heard anything negative regarding it.
They all seem to work well. I can't think of any complaints about any of the products. Once a competitor comes up with an edge or a feature, the others have an on-site dev team that adds that feature very quickly. Since its a SaaS product, updating is a breeze so long as you're connected to the WWW.
I haven't needed to use it, so the built-in features seem to be easy enough to use.

Do you think GoToMeeting delivers good value for the price?

Yes

Are you happy with GoToMeeting's feature set?

Yes

Did GoToMeeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoToMeeting go as expected?

Yes

Would you buy GoToMeeting again?

Yes

GoToMeeting is easy to use, seems to work on any browser, and I have yet to see it cause an issue or disruption. The only downside I can think of is its pricing. Some prefer the freeware for that reason, but when you get to enterprise size, you need an option that you know will work, and work well. Time is money, and GoToMeeting has all the functionality built-in, making it easy and efficient.

GoToMeeting Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
Not Rated
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
Not Rated
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated