Item: GoTo Meeting
Rating: 9
Author: Steve Shannon

Use Cases and Deployment Scope

We utilize GoToMeeting across our entire organization and two countries. We use it for external meetings with clients, prospects, and partners to show our SaaS platform, and internally for meetings between our New York and Milan offices. GoToMeeting enables us to conduct a wide range of business that would otherwise have to be done less efficiently by phone or in-person.

Pros and Cons

Simple to operate.
Very good connectivity.
Integration with Google Calendar.

The side panel for conference details (attendees, chat etc) gives my navigation challenges -- there's too much packed into too little space, and it's hard to find what I need while I'm also presenting. Maybe bigger buttons for most used, and minimize or hide the other less used features? For example, I never use chat.
When customers join there is a moment of confusion if they have really joined. It would be nice to let people join, see they are successfully connected both visually and audio, and allow the presenter to see the same, and when ready, open the conference so that all can hear and see, avoiding the whole "hello, are you there?" that often happens.

Return on Investment

Tremendous time savings.
Review and coaching from recorded calls.
Better interaction between our NYC and Milan offices.

Alternatives Considered

Zoom, Join.me and Google Hangouts

GoToMeeting was consistently the best performer across the four we evaluated for connectivity and audio, the underpinning of any web share service. Anecdotally, they seemed to have driven the most consistent innovation and product enhancement. Our representatives have been very easy to work with on our account for service issues, adding users, etc.

Support Rating

On the few occasions that we needed support, our issues were pleasantly, efficiently and completely resolved. A++

Key Insights

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

Likelihood to Recommend

GoToMeeting has the best ration of bulletproof performance for connectivity and reliability, matched to ease of use for invited attendees who may not have a lot of screen share experience. The integration with Google Calendar for letting a user easily add a meeting to their custom link works well, and allows a small moment of business and personal branding.

GoToMeeting is the Gold Standard

Overall Satisfaction with GoToMeeting