A simple meeting platform with the right set of features
September 13, 2019

A simple meeting platform with the right set of features

Rusty Angell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

As a global organization, we needed a solution for meetings that allowed us to have clear face-to-face communication across great distances. We used it across the organization and especially when working with industry associations. The simplicity of the platform allowed us to use it on the fly with customers who weren't previously familiar with the system.
  • No matter the platform (PC, Mac, tablet, etc.) it's fast and easy to start an instant meeting with anyone.
  • Screen sharing, multi-camera support, and document sharing make it easy to present the right info at the right time.
  • Calendar integration makes it easy to schedule with one or many people at at time.
  • While the system is very robust, at times I'd like to see a scaled down option for one-to-one meetings.
  • Sharing a file instead of screen sharing would be a nice add-in.
  • A faster keyboard shortcut for mute / unmute would be useful.
  • The ability to present products to customers and to record the session for their later review allows for more engaged and longer-lasting customer interactions.
  • Since we can send recordings after a meeting to attendees who missed it, we can ensure that all our intended audience members get the information they need.
  • Using digital meetings to show products has saved us on travel time and cost, which allows us to reach more customers across more area in less time.
GoToMeeting, Zoom, and WebEx have very similar features, pricing, and user experience. We primarily chose GoToMeeting because it was the most pervasive meeting client on the market. Many of our overseas partners, industry associations, and customers already used GoToMeeting and so it was easy for us to implement it since they were familiar with it. Occasionally, a different product would win because of a specific feature but we always returned to GoToMeeting because of its simplicity and market share.
As I was not an account administrator I did not have to use customer support. The online help docs and support articles are helpful whenever I have a feature question or something that I am unsure about.

Do you think GoTo Meeting delivers good value for the price?


Are you happy with GoTo Meeting's feature set?


Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?


GoToMeeting is particularly useful when you need to present content without the ability to be in a room together. It is particularly well suited for face-to-face meetings where you have multiple people. While you can share on-screen content, it is not best if you are trying to deliver multiple files that a meeting participant would need to download and access at a later time.

GoTo Meeting Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
User authentication
Participant roles & permissions
Confidential attendee list

Using GoToMeeting

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Starting Meetings
  • Inviting Attendees
  • Sharing video and on-screen content
  • Downloading the program for the first time
Yes - The mobile interface for GoToMeeting is very simple. Users must first download the application which may require device space and a wi-fi connection. Apart from that, starting a meeting, joining a meeting, and participating in the meeting are very intuitive and simple. The ability to meet anywhere on any device through mobile support is really a win!
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.