Stable connections lead to happy clients and users
September 24, 2019

Stable connections lead to happy clients and users

Christopher Fritz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

GoToMeeting is being used as an alternative to Microsoft apps such as Skype for Business and Teams. GoToMeeting offer some very stable channels to have meetings through and have some extra features offered that we find very attractive. Project managers can create meetings on behalf of others and co-host. It is also very easy to use and easy to learn. Clients have an easy time joining meetings as no admin rights are required.
  • The co-host meetings option is very smart.
  • Great interface.
  • Easy to record meetings.
  • Stable connection.
  • Licensing can be a bit confusing and should be simplified.
  • It would be nice if GoToMeeting - and webinar would be combined.
  • Support, if needed, is pretty bad.
  • It helped with a stable connection with customers from different parts of the world making it easier to earn money.
  • People are happy to use it and save time.
The interface and management are really easy with GoToMeeting and it's a huge advantage as an administrator. We do use other tools as well if clients require it and we do also have Skype for Business and teams as a part of our standard office package. But GoToMeeting has just turned out to be the most stable application connection wise.
The first line of support is really bad and not helpful at all. They have a hard time understanding that they are speaking to an administrator and that I know the regular troubleshooting steps. Even when documented they do not tend to escalate it to 2nd line even though it's needed. So small issues might not get resolved. However, the personal account responsible person is very professional and reachable.

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?

Yes

It's good in departments like Project Management, as you have options like co-hosting meetings, etc. Creating and administrating user account is easy and it is nice that I can pull reports to check usage. It's well suited to use if you have people in different time zones as they use special channels to keep the connection stable.

GoTo Meeting Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
10
Whiteboards
8
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
8
Confidential attendee list
Not Rated