Item: Grasshopper
Rating: 10
Author: Dan Lea

Use Cases and Deployment Scope

As an independent contractor manager of a trade association, I need telephone service that will follow me everywhere and be constantly available to callers. Grasshopper fulfills that requirement perfectly. Calls to our local SW Ohio number and the North American toll-free number are routed flawlessly to my cell phone wherever I am located. I am able to conduct my client's business anywhere. In fact, yesterday morning I answered a call while in the shower!

Pros and Cons

It works seamlessly once set up.
Between Grasshopper and my cellular carrier callers have multiple options for leaving voice messages on those rare occasions when I am not able to answer immediately.
Perhaps most important, Grasshopper costs 1/3 what our former landline carrier did.

Grasshopper does everything I need. No complaints here.

Return on Investment

The cost of service is 1/3 our former telephone company, and we do not need the expense of an answering service. Our telephone costs were cut by about 80%.

Alternatives Considered

We have not considered any other services.

Support Rating

I am giving this a neutral rating because we have never found it necessary to contact customer support.

Key Insights

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Other Software Used

Webex Meetings, GoToMeeting, Skype

Likelihood to Recommend

Ten years ago we lost access to a full-time receptionist and an attended phone system that allowed calls to be answered and transferred to me or a technical support person. An answering service proved to be unsatisfactory. In searching for an acceptable alternative I came across Grasshopper and decided to try it. We want calls to the association to be answered every time and whenever possible directed immediately to a real person. Grasshopper does this well.

Great for an Individual Independent Contractor

Overall Satisfaction with Grasshopper