Straight forward and helpful
May 20, 2020

Straight forward and helpful

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Everyone has a Groove license and it shows up in our Gmail. It allows us to keep a record of all our emails, get notified when it has been viewed, schedule when emails should be sent, and easily use pre-made email templates made by managers and other teams. It also allows us to do an email campaign if we'd like.

Pros

  • Scheduling emails is very easy and I use it daily to get emails out at the right time.
  • Having templates available made by my management or marketing team helps me save time and get a perfectly crafted message quickly.
  • I like knowing once my email has been viewed so I can schedule a follow up.

Cons

  • It would be great to know if my email was forwarded on to someone else and who that person is.
  • More accurate LinkedIn profiles shared when clicking on an email address.
  • A way to move the Groove button around that is located on the right hand side of my gmail page.
  • It has helped me reach my customers when I need to the most for upsells and renewals.
  • I've been able to send out better crafted emails with templates so replay my message better.
  • Tracking which of my customers are actually engaging with my emails helps me prioritize who to spend my time on, the lowest hanging fruit.
I feel like the two are pretty similar. I don't see much of a difference besides logos and colors to be honest. My company chose to switch to Groove and I wasn't involved in that decision making process so I can't tell you why we chose one over the other. The only thing I can think of is price.
We had a Customer Success Manager from Groove give us a live demo on how to use all the features. I thought she did a great job and was super helpful in answering all our questions. She was thorough and explained everything in a way that was easy to understand. I've never had to submit a support ticket so I can't speak on that.

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

I think Groove is great for all users. Everyone wants to know when their email has been viewed and everyone uses templates. I don't see a job title where Groove would not be useful unless you don't ever email. I work with customers all over the world so the scheduling option is fantastic for me. That is one of the strong use cases in my opinion.

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