Item: Groove, a Clari company
Rating: 10
Author: Jack Reese

Overall Satisfaction with Groove

Use Cases and Deployment Scope

We use Groove to implement a consistent sales strategy across the entire company. We use it to stay on top of client outreach and engagement. This software solves the problem of invisible reminders to continue and increase client engagement. The software has been invaluable to what we do. It integrates perfectly into our Salesforce platform.

Pros and Cons

Pros

Invisible reminders for client outreach.
Analytics around successful messaging.
Builds customized flows for client engagement.

Cons

Added functionality of analytics.
Maybe add in sample messages to go off of.
More customizations into Salesforce.

Most Important Features

Customization
Agility
Flexibility

Return on Investment

Major impact on consistent outreach
Less administrative work to what we previously used
Increased productivity

Usability

I give it this rating because it's extremely easy to use. Took very little time to get used to it in our current process. Works flawlessly within our Salesforce platform.

Alternatives Considered

SalesVu

Groove's usability and customization are MUCH better than what we had previously used.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

AwsQuality Salesforce Services, Microsoft 365 (formerly Office 365), RingCentral

Likelihood to Recommend

Groove is best suited for roles that require high client outreach but also require quality of client outreach. It's not as appropriate for roles where you only spend time cold calling clients. Groove allows us to be customizable and agile when working with new clients and adding ones in. May not be best for more static environments.

Comments

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Amazing product that allows for customization and agility.