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Amazing product that allows for customization and agility.
October 07, 2021

Amazing product that allows for customization and agility.

Jack Reese | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to implement a consistent sales strategy across the entire company. We use it to stay on top of client outreach and engagement. This software solves the problem of invisible reminders to continue and increase client engagement. The software has been invaluable to what we do. It integrates perfectly into our Salesforce platform.
  • Invisible reminders for client outreach.
  • Analytics around successful messaging.
  • Builds customized flows for client engagement.
  • Added functionality of analytics.
  • Maybe add in sample messages to go off of.
  • More customizations into Salesforce.
  • Customization
  • Agility
  • Flexibility
  • Major impact on consistent outreach
  • Less administrative work to what we previously used
  • Increased productivity
I give it this rating because it's extremely easy to use. Took very little time to get used to it in our current process. Works flawlessly within our Salesforce platform.
Groove's usability and customization are MUCH better than what we had previously used.

Do you think Groove delivers good value for the price?

Yes

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

AwsQuality Salesforce Services, Microsoft 365 (formerly Office 365), RingCentral
Groove is best suited for roles that require high client outreach but also require quality of client outreach. It's not as appropriate for roles where you only spend time cold calling clients. Groove allows us to be customizable and agile when working with new clients and adding ones in. May not be best for more static environments.