Groove Review
January 07, 2022

Groove Review

Eli Sullivan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to do outreach via phone call, email, LinkedIn messaging to prospects for my sales organization. The Groove product allows me to send mass amounts of emails to prospects extremely quickly and in defined batches. I can set up emails to go out at custom times too which is very helpful. Groove tracks the amount of calls I make and to who and same goes with emails. It shows which ones have been opened by prospects which allows me to figure out which "batch" of emails is more "successful".
  • Tracking of opened emails.
  • Allowing for easy and simple structure of putting together and sending out emails.
  • Easy to figure out "steps" in flows and how many i've had and done.
  • I wish logging calls was a bit smoother.
  • When looking at a specific flow you should be able to go to the last page without it having to bring you to the top of the first page.
  • When editing an email and clicking on "Include in thread" it erases the subject line you have. That's annoying.
  • Custom self timer for emails
  • Tracking of who opens my emails
  • Being able to add {firstname} or {company} easily. With Microsoft word it is an insanely long and complicated process.
  • Increased productivity
  • Faster deal cycles
  • Greater customer satisfaction
  • Faster deal cycles
At first when I was introduced to Groove I was overwhelmed because it seemed intimidating and that too much was going on. Once I learned what I really needed it for and it's important functions for MY everyday use it became straight forward and simple to use. Now I know exactly what Im going to do and what I'm going to use it for whenever I log on or have an assignment to do.
I save probably 6-8 hours a week with Groove and its automation functions.
  • Microsoft 365 (formerly Office 365)
Groove is much easier, quicker, cleaner looking, and better than the way I sent out and tracked emails with Microsoft. Microsoft was a step by step process which was highly confusing. Learning Groove took me about 2 weeks max.

Do you think Groove delivers good value for the price?

Not sure

Are you happy with Groove's feature set?


Did Groove live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove go as expected?


Would you buy Groove again?


Groove was easy to understand within a weeks time. It's convenient and helps make my job of sales outreach much easier. I can send out hundred's of emails out at once and at any time that I please due to the customer timer. It also tracks how many people have looked at a certain email batch and that gives great insight to see what works and what may not.