Item: Groove, a Clari company
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Groove on a daily basis to organize my emails and conversation with clients. Because I receive tons of messages every day, it can be chaotic to try organizing everything by yourself. It takes way too much time and can lead to many errors. Having an automation tool like Groove, that is able to automatically organize my emails and put them in the correct places is awesome. I know I can count on Groove to organize the mess my email can become on the go because it sorts everything out in real-time (as soon as I hit "send email").

Pros and Cons

Effortless mail sorting
Provides a simple to use UI where you can see your conversations.
On the go mail logging
Integration with Salesforce
Effortless integration with Gmail

I used to have trouble logging in, but that is gone.
Could provide the link to the stored mail inside their platform.

Most Important Features

Integration with Salesforce
Mail management
Automatic mail sorting/logging
Simple to use UI
Integration with Gmail
Effortless tracking

Return on Investment

Saves time by automating the mail management system.
Saves even more time by logging everything in Salesforce.
Reduces error when logging mails.
Ads a new place your emails are available at (not only your inbox).

Usability

The usage of the tool is very simple. With Gmail, you can just press the button, log in to the tool and it's ready to go. Just start sending emails and you'll be able to see it working flawlessly, logging your emails, making them available in their UI and other tools, like Salesforce. After logging in, the use of the tool is invisible, it doesn't interfere with your day-to-day basis, so it's zero effort to use, but a huge decrease in the time it takes for you to organize everything.

Time Savings

I would say it probably saves me some good five to ten hours per week just by sorting my emails, logging them to Salesforce and to their UI, and (mainly) avoiding human-made mistakes or avoiding me forgetting to log something on my CRM tools or, worse, logging it under the wrong place.

Alternatives Considered

I have never used a tool like Groove before, but now that I've seen the benefits of it, It'd be hard to keep my productivity levels as high as they are right now. The amount of time + the amount of work it saves me daily is very high! I'd be open to test other solutions, but because Groove already satisfies 100% of my needs, I don't feel the need to do so :)

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Salesforce Commerce Cloud, Microsoft Excel, Zoom

Likelihood to Recommend

Groove is very good for situations you are exchanging many emails with people because it can keep track (automatically) of all emails exchanged and show them to you in an organized manner. I think that if I was to send multiple one-time emails, the tool itself would have less of an impact. However, the UI could be of help. Also, it is awesome because it integrates directly with Salesforce, so whenever I'm talking to a deal, not only the information is available on their UI, but also in Salesforce. This saves me a huge amount of time because I don't have to do it manually every time I exchange emails with prospects, clients, or even peers.

Product Features
Product Usability

Evaluation Lessons Learned

I have never used any other platform, but from my experience with Groove, it's a pretty complete tool, with functionalities that solve my problems really well.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Gmail integration
Salesforce Integration
Mail logging and tracking

A great tool to manage you day-to-day tasks

Overall Satisfaction with Groove