Aiding in Customer Success and Satisfaction
August 29, 2022

Aiding in Customer Success and Satisfaction

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to help manage my accounts. I have multiple clients in my book of business with various demands and follow up. Groove helps me log my interactions seamlessly in Salesforce and also helps manage read receipts for correspondence. Scheduling emails is also extremely easy, so I can have emails sent during business hours.

Pros

  • Organization
  • Follow Up
  • Customer Management
  • Tracking

Cons

  • Adding a phone line
  • Tracking
  • Follow Up
  • Increased productivity
  • Aiding customer administrative tasks
  • Customer follow up and satisfaction
Groove is extremely intuitive and user-friendly. There wasn't much training needed to get up and running, which is nice when there are often multiple different tools we have to work out of.
Prior to Groove, everything was completed manually and entered into Salesforce.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Customer management for the lifecycle of the client, both through the sales, implementation, and post-implementation management. Follow up for customer initiatives and high-priority items that may be time sensitive.

Comments

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