Item: Groove by Clari
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

We use Groove across the board. I use it for creating templates and also for tracking emails sent on a weekly basis. We run Spiffs between the CSMs and track this in Groove itself. The product has addressed a few issues for me, mainly being able to track open rates and response rates on email, to understand how successful a campaign has gone.

Pros and Cons

Pros

Tracking of Emails
Template creations

Cons

Ability to plug in an account list, however I am sure this is possible and I am missing that on my side.

Most Important Features

Email tracking
Template creations

Usability

Super easy to use and navigate. The booking a call feature is also super easy to set up. Someone that has little experience with Groove can pick it up in a few hours. No need for training tutorials.

Alternatives Considered

Key Insights

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Likelihood to Recommend

Groove is well suited for individuals or teams that have a large account load. Being able to create templates and standardized emails that can go out at any time, really allows you to have more control over the normal day-to-day side of things. I would recommend Groove 100%

Comments

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Great Tool for CS teams