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Groovin' with Groove!
May 03, 2023

Groovin' with Groove!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to send out email templates and monitor/track how often the customer opens, clicks and replies to the emails. This helps me better understand which email templates work best, as well as which customers are actually interested and clicking on the links in my emails. It's convenient to see how often a customer opens my emails.
  • Keeps track of how many times an email has been opened
  • Keeps track of how many times a customer clicks on the email or a link within the email
  • Makes it easy to store email templates and edit them
  • The Groove cadences/flows can be a little difficult to navigate
  • Sometimes uploading the CSV to the Groove cadences/flows is challenging
  • I wish more Groove emails could go out without causing my gmail to be shut down due to "spamming"
  • Tracking how often a customer opens an email
  • Tracks how often a customer clicks on the email or a link within the email
  • Tracks how often a customer replies to an email or shows genuine interest
  • Increased productivity
  • Increased sales and revenue
  • Increased customer retention
Groove outdoes everything I've ever used. I've never used another product/system that gives me that kind of capability. It's outstanding!

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is very well suited for a company or job role in which the person has to reach out to a large amount of customers/clients and keep up with email outreach on a regular basis. It's fantastic for keeping track of the customers who might show interest by clicking on the links and opening emails multiple times. I don't think Groove would be as appropriate for a job role where a person doesn't need to send out emails often and doesn't need to keep track of those email outcomes.

Using Groove

  • Tracking email open rates
  • Tracking email click rates
  • Tracking email reply rates
I love Groove and everything it has to offer. Outstanding product.

Evaluating Groove and Competitors

  • Other
We needed something to track email open rates, click rates and reply rates
I wouldn't change a thing! I'm incredibly happy with my decision to use Groove.

Groove Implementation

Groove Support

Using Groove

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Tracking email open rates
  • Tracking email click rates
  • Tracking email reply rates