Just read it! Dude!
May 11, 2023

Just read it! Dude!

Ericson Lagsit | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to send emails and track activities like calls and emails, and we also have the visibility on our scorecards through Groove, We can see the number of our calls made, emails we send and the number of customer who viewed and replied to our emails. We can also link Groove to our main tool which is Salesforce.

Pros

  • Sending emails
  • Tracking scores
  • Tracking if the customer viewed the emails
  • Document the account

Cons

  • I'd like you to improve on the actions part where we can segregate each action base on the timeline
  • I am looking forward to fully use the Groove in emailing purposes by also being able to receive the emails sent by the customer
  • Actions
  • flows
  • analytics
  • It lessen the workload by simplifying the emailing process
  • It generate more revenue since we can reach out to more customer at a short period of time
  • Save time
Groove has been very useful to our account because it allow us to maintain a standard emailing response by setting up a Groove flows that we send to our customers, and also since we can link Groove to the main tool that we are using it automatically leave a footprint on Salesforce whenever we send email or document a call through Groove. This is the best tool for our company so far.
One of the things that Groove has an advantage over other product is, it is very user friendly, from sending emails to tracking your productivity, you can also document the customers account even the account is on a different tool since we can link Groove to other tool like Salesforce. It is time saver and revenue enhancer.

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Groove is perfect in case such as sending emails to customer that you are handling on a given time. You can set up flows to properly send emails to customer accordingly. You can also link it to other tools like Salesforce that allows you to document the account through Groove

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