Groove Law Firm from RC
August 04, 2023

Groove Law Firm from RC

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

As a growing law firm across the 50 United States, with clients in each state, we use templates on a near-hourly basis to communicate the needs of our clients both new and recurring. It is quite efficient to use the templates instead of typing the same long format repetitively. We also enjoy creating our own templates for specific clients, which may be rare but are an occurrence.

Pros

  • Logging Calls and Emails
  • Autofill details
  • Creating new templates with ease

Cons

  • Large Error Messages
  • Error Message consisting of code instead of words
  • Load Times
  • Organization
  • Templates
  • Time Saving Solution
  • Increased Productivity
  • Effective Communication
  • Quicker Information Given
Groove has been rather easy to use. I, myself, have been taught how to use it and therefore, trained new hires and displayed all of Groove's beneficial features. I am very open and willing to answer any questions new hires have during the course but they had very few inquiries pertaining to Groove which showcases its ease of use.
I have not used other products like Groove before in the past.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Groove has kept track of and logged both emails and phone calls. It is easier to read saved emails through Groove on the interface we have implemented it on than to find the fellow employee who sent the email and ask it to be forwarded. Simply reading past messages help aid in understanding what exchanges between client and employee have already been made.

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