Great for insights and analytics in order to drive efficiency at work!
July 25, 2023

Great for insights and analytics in order to drive efficiency at work!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove enables collaboration among customer support agents and other team members. It allows us to assign tickets, leave internal notes, and track the status of customer issues, leading to more efficient problem-solving. The automation is the best bit about groove which makes sending emails in bulk really easy. You can also create flows to track the progress of emails which saves time given email responses are automated.

Pros

  • Automation
  • Tracking
  • Analytics

Cons

  • Creating flows can be long
  • Have found that attachments in templates sometimes don't send
  • Analytics
  • Insights
  • Bulk personalised emails
  • Stakeholder engagement scores
  • Understanding key stakeholders who engage with our regular comms
  • Increase revenue due to personalised emails and flows which make the role more efficient
Generally it's easy to use however the creation of templates/flows can be time consuming especially when doing it for the first time. I would recommend making this simpler for people in order to increase maximising usage. We've linked Groove to Gmail which has made tracking all our correspondances really easy. The insights are quite interesting, especially when looking at Open Rate. Generally create a flow to follow up if someone hasn't opened an email for 3-4 days.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is great at creating personalised emails in bulk. That is one of the key aspects we use it for. Another important aspect is tracking emails, opens, and then engaging with our key stakeholders. It also helps us understand who is not opening emails so we can find another way of communicating with key customers. I think the user interface could be improved as well as the ease of creating the flows and automation

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