Guru is what we needed
February 06, 2018

Guru is what we needed

Taylor Hansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru to document all of our internal processes and workflows. We now have a centrally located platform for our company docs. This helps us maintain anything from product knowledge, pricing and even our company policies, such as time off. Our whole company is using this tool and the term, "did you check Guru" is one you will hear weekly!
  • Central location for information to be accessed and shared across the whole team.
  • Easy to find information. Tags make it even easier to find things.
  • The verification feature is awesome! This helps to maintain that information isn't outdated!
  • Charts look awful in Guru. They could look a lot better.
  • You can't link straight out to a card, only a collection. That would be very helpful to do direct card linking within a collection instead of just the iframe.
  • Guru is really what your team decides to make of it and is only as good as the material you invest into creating. Most of my gripes with Guru are not Guru's fault, but just the curve of adding out material into Guru in a helpful way.
  • Guru is allowing our team to have a central location for information. No more calling out to company slack channels for help.
  • Saves time when all the information is in one place.
  • Really helps for on-boarding reps now that the information is in one place!
  • Google Docs
Google Docs is very limited and truly a nightmare to locate information once it's been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams. Having our team data in Google Docs was very hard to maintain for quality and visibility.
Guru is best suited for companies who need a central location for their internal workflows, policies, pricing, or really anything that needs to stay as a living document and have check-ups every so often to make sure the data is still relevant! Guru isn't suited for companies who don't want to put in the effort to build out their resources for their team. It takes time and effort to make Guru work for your team.