Item: Guru
Rating: 10
Author: Morgan Imel

Overall Satisfaction with Guru

Use Cases and Deployment Scope

Guru is used throughout our whole company to act as a single source of truth. We have Guru cards on technical topics as well as business processes. Guru allows us to have all of our resources in one place- and if they need to be somewhere else, we'll have a card about them anyway and link to the resource!

Pros and Cons

Pros

Guru has a great process for card verification. You can create user groups that are allowed to verify cards, and they become unverified if someone outside of that group edits them.
Their chrome extension is excellent and well used by us. It makes the knowledge so much more accessible.
They're regularly releasing great new features.

Cons

Sometimes the search algorithm can be a little off, but I believe it's been improving.
When you have a whole lot of content, it can be difficult to organize it.

Return on Investment

Guru has reduced the time it takes for our support team to get the answers they need to support our customers.
We spend less time looking for content and more time using it.

Alternatives Considered

N/A

Support Rating

I haven't spent a lot of time interacting with their support, but overall they have been very friendly and helped solve my problems.

Key Insights

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Would you buy Guru again?

Yes

Likelihood to Recommend

Guru is great for organizations that have content scattered in different locations. It has been huge for our support team because the team needs answers at their fingertips. The only situation I can think of where Guru wouldn't be very beneficial is if an organization only uses one service for knowledge already.

Comments

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Guru makes knowledge accessible