Guru - Our Team's Shared Stack of Sticky Notes
October 29, 2019

Guru - Our Team's Shared Stack of Sticky Notes

Julie Kuehl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We have used Guru for our internal knowledge base and have decreased the time to ticket resolution, decreased developer distractions, increased agent confidence and self-reliance, and improved the onboarding of new employees. We started with Guru on the support team and it now is in use by the sales, success, and developer teams as well.

Pros

  • Manages verification of information at regular intervals
  • Puts the information where it is needed - in a web browser for instance
  • Search is particularly good at finding relevant information

Cons

  • The editor is good, but it takes a bit to get used to at first
  • I'd love to see Guru handle text snippets with a keyboard commands
  • Our ticket resolution times went from over 8 hours to just over 2 hours.
  • We no longer have a continuous conversation between support and developers allowing developers to focus on developing.
  • Having the same information across teams has proven helpful too.
  • Evernote
We used to use Evernote for our internal knowledge but it didn't have the verification and ownership features like Guru has. And perhaps more importantly it was a separate app and didn't live in-browser for ready access.
I have interacted with support a few times. Sometimes about issues, sometimes about feature requests. They've always been responsive, friendly, helpful, and understanding in their responses. More importantly I think they genuinely listen to what you ask and what you're trying to do and take that info to improve the product.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

While Guru can handle long-form documents, it's great for small bits of information. I like to call it our team's shared stack of sticky notes. It's so helpful to save the little tidbits of information that would otherwise be lost. And I can't search my sticky notes like I can search Guru.

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