Item: Guru
Rating: 9
Author: Diem Huynh

Overall Satisfaction with Guru

Use Cases and Deployment Scope

All necessary information I need is in Guru. Listed very carefully and detailed. It's like an encyclopedia that can find information in a very short time without having to search like a paper book. I use Guru daily to update all the required information for my position. A lot of information I can find on Guru without wasting time asking others.

Pros and Cons

Pros

Run very fast searches with the most relevant results.
Have all the important information with out needing to save and listing by myself.
Resolve the issue or provide the correct information without wasting time asking others

Cons

It updates continuously every day. I wish some basic and important information remained the same, only some other details changed.

Return on Investment

Can reach to many users/ advisors at the same time.
Provide correct information and updates new more quicky and efficiently.
Save time to check or search any things.

Usability

I love Guru. It is very useful and easy to use.

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Likelihood to Recommend

When the client told some things new to me. I could reach to Guru and found something related to it very quickly without taking time to type and send my question to other teams to support.

Comments

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I have been using Guru for about 6 months since I started working on the project.