Almost Perfect
July 31, 2024
Almost Perfect
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
In my organization, I use Guru as a knowledge base since all the guidelines and flows that the company uses are in there.
As a Quality Analyst, I need to check if the advisors are following the correct processes and then Guru comes in action due to that everyday.
Not only that, but it's how I can check if some Live Issue is going on or if we'll be having any updates soon.
As a Quality Analyst, I need to check if the advisors are following the correct processes and then Guru comes in action due to that everyday.
Not only that, but it's how I can check if some Live Issue is going on or if we'll be having any updates soon.
Pros
- Telling about the new updates
- Possibility of finding a variety of cards by using only one word
- The ability of the users being able to adapt their own searches
Cons
- Constant bugs when opening different cards one above others
- Having a search filter on the cards
- Confirmation of "I read" button sometimes bugs and the card turns blank
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
Please log in to join the conversation