Guru - River of Knowledge
August 01, 2024

Guru - River of Knowledge

Leonardo Oliveira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Well, here we work with knowledge. We need to teach new employees how the product works and how they will help our customers - as soon as they get in touch. We needed an app in which we could store a considerable amount of knowledge, an app that would provide us with the means to write down that knowledge in a format that worked for our teaching purposes. An app whose interface was visually pleasing and user-friendly. And we have all of this in Guru. It was much harder before it, but now we can work properly and our numbers grew a lot after implementing this tool.

Pros

  • User-friendly
  • Enough space to store content
  • Visually pleasing interface
  • Lightweight app
  • Hardly crashes
  • Easy implementation
  • Easy extension to other applications

Cons

  • Guru analytics
  • Profile personalization
  • Notification
  • More knowledge
  • Greater employee training
  • Better time management
  • Best cost/benefit
Because Guru is not complicated to use. Actually, its very user-friendly and you do have all information displayed just for you in a clean interface, that is not messy or too simple. Editing and creating templates, along with other tools provided by Guru, also makes our professional lives much easier, as we have better time management and resource allocation - once ready, we make use of that knowledge material and we don't need to write it several times from the beginning - we just have to update it.
I believe I never used something like Guru, but Before it, we had a knowledge base that I believe was not from the external market, but something internal made. It was not user-friendly and was very heavy - it took a long time to load and looked like Wikipedia from 2005. When Guru came along, we benefited from a much lighter app, with a better interface and a possibility of retaining more information. Guru has helped a lot in our search for more knowledge, in a more practical and pragmatic way.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Slack, Salesforce CMS, LivePerson Conversation Cloud (LiveEngage)
When you want to teach something to someone else. I do this weekly during coaching sessions, I use the tools that Guru provides me to teach my collaborators about the content implemented here by Spotify. And lastly, Guru is less appropriate to display of information related to its use. We have the Analytics option, but it's not as complete or user-friendly as the rest of Guru, unfortunately. Because of this, we end up having to access other places to extract the information we need.

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