Item: Guru
Rating: 10
Author: Seref Eroglu

Overall Satisfaction with Guru

Use Cases and Deployment Scope

I use Guru as a front line client facing specialist for a SaaS company callee [...]. I rely on Guru to find workflows, processes, directions and internal product knowledge as well as internal structured information such as account classing, pricing and point of contacts

Pros and Cons

Pros

Helps me locate information I need quickly
Easily digestible
Organized

Cons

overlapping articles and content
can be hard to find most relevant resource

Return on Investment

Ensures my team is always on the same page using the same resources to find answers to their questions
Can quickly be updated to reflect real time changes within the business

Usability

It is easy to use and integrate into other softwares such as Gmail, Slack, Hubspot and more!

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Likelihood to Recommend

Guru is always my first point of reference if I cant find my direct answer in our own Help Center. Its reliable and easy to use

Comments

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Client Support Specialist: Relying on Guru, Daily!