GURU is really GURU!!
Updated September 02, 2024

GURU is really GURU!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

GURU is mainly used to support customers for gaming related issues, mostly troubleshooting. We implement GURU cards to support players around the world for Rockstar Games. It is very reliable and easy to use. We use it to find solution faster for all types off issues the players are facing.

Pros

  • Fast answers
  • Easy to search and assist
  • Reliable
  • Mostly used by teams
  • Updated with most solutions

Cons

  • None
  • None
  • None
  • Positive impact
  • Time saving
  • Informative
Usage based on daily tasks.
We use GURU daily for our work and it helps us a lot to save time and effort.
We can share ideas and troubleshooting on the same page which helps others to sort out troubleshooting easily.
So we recommend GURU to all. It helps a lot.
We don't have or need any other resources to solve our issues.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

GURU is mostly used for in depth knowledge. Like in game issues and solution. This tool is updated with internal information and easy to find and assist to customers in chats mainly. For most troubleshooting we use GURU as it provides us the basic information updates by clients or employees. Easy to find and search for solutions

Using Guru

500 - Troubleshooting - Tech Support
150 - We have more than 150-200 people or more daily to use GURU.
  • Troubleshooting
  • Technical Knowledge
  • Time Saving
  • GURU in Zendesk
  • Multiple access
  • Editing responses
  • Time Saving
  • Informative
  • Useful
Easy, Time Saving, Informative, useful. Easy to access.

We use it because it's a good tool where we can add or take notes of known issues and help the customers to provide the troubleshooting steps and information in time.
So we use it for all the help we need without searching anywhere else for the actual information.

Evaluating Guru and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
I might evaluate based on the proper usage of the new updates in the software.
After that, we can say it is god or bad and how much people are sing it to solve daily tasks.
And how it is good for now and we appreciate keeping it like that.

Comments

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