Guru Review - New Hire
September 26, 2024

Guru Review - New Hire

Angel Vincent Basilio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru serves as our main tool for knowledge. Not only is it used to provide information to our clients. The tool also helps us in saving the available card on our favorites so that we can keep them for discussion. It helps us as well to review—with all of it's provided features— all the new information that we need to learn.

Pros

  • Guru has a feature to save favorite cards or knowledge base for later; along with that, you can sort them by folder.
  • The Home page gives an overview of the Guru cards that you've recently used and it will take those information to be recommended to us.
  • May it still be "In Progress," you can ask questions on the My Task part of Guru which you can ask the developers or authors to create processes for a specific situation.

Cons

  • When you open a tab for Guru, you are limited to flash only one card on the screen which limits us to multi-task.
  • Some information are frequently revised which makes it a bit confusing to the previous users as the information are shuffled or moved around one knowledge base.
  • Fonts can be a bit clearer; use of Bold or italicized texts can be useful to emphasize certain parts.
  • Not only will the advisors will be clueless, but also our clients if Guru doesn't exist
  • Guru gives all the information we need; along with it's updates.
  • The engagement of the authors or developers with the users is very helpful.
  • There are still limitations which can be improved.
The usability for Guru deserves a 10 out of 10 since as I have mentioned with the positive parts of this review is that it is overall, user-friendly and self explanatory. To detail, when you open the app, all the words on the icons are clear, the bars where you can search or click provides their purpose as soon as you have them in front of you.
Guru stacks up against the tool or product listed above is because Guru is the main tool used for knowledge for us. The other tool mentioned is used to communicate directly with our clients. The knowledge base inside said other tool are limited and is only suggested for ease of access. But overall, we still rely on all of our tools.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is always suited to our daily needs as our account advisors. We will always rely on what is inside and is provided on Guru. The information on each card gives us the steps, knowledge, and facts that we can provide to each of our clients; may it be through email or web chats.

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