Easy and quick to use and adapt
Updated July 14, 2025

Easy and quick to use and adapt

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

“We use Guru as our central knowledge base to store and share information across the team. It helps us quickly find answers to common questions, follow processes correctly, and stay aligned on updates or policies. The main problems it addresses are scattered or outdated information and the time wasted searching through emails or documents to find what we need. In our case, everyone on the team uses it daily - from onboarding new employees to supporting customers and keeping track of internal procedures.

Pros

  • Powerful and Fast Search
  • Keeping Information Organized and Accessible
  • Verified and Trustworthy Content
  • Seamless Integration and Ease of Use

Cons

  • Keeping Content Up-to-Date Automatically
  • Improving Search Relevance for Broader Queries
  • More Flexible Formatting Options
  • Guru helps people find answers faster, so work gets done quicker.
  • It keeps information clear and current, so everyone stays on the same page.
  • Enhanced overall team productivity
I gave Guru this rating because, overall, it meets the core needs of a knowledge management system by centralizing information and making it accessible. The content verification feature adds value by ensuring accuracy. However, the search functionality and user interface sometimes limit efficiency, preventing a higher score. Despite these drawbacks, it remains a reliable and useful tool that positively impacts daily workflows.
Compared to other knowledge management tools, Guru stands out because of its verification feature, which ensures the information stays accurate and trustworthy. It’s also easier to integrate into daily workflows and feels more focused on quick, in-context answers than some competitors. We selected Guru because it offered a good balance between ease of use, reliable search, and the ability to keep knowledge up-to-date without much overhead.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Onboarding new employees: Guru provides all the important information and processes in one place, so new team members can learn on their own and refer back anytime. Quickly answering questions: It helps when you need to find answers fast without bothering others or digging through emails and files. Sharing updates: Guru makes it easy to keep everyone on the same page with the latest policies, procedures, or product info.

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