Gusto leaves competitors in the dust...o
April 22, 2020

Gusto leaves competitors in the dust...o

Dustin McBride | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to manage payroll for all of our employees. It gives users a single place to see their paystubs, and manage documents like direct deposit authorizations, W-2, and W-4. We needed something that was easy to administer since we do not have anyone who is dedicated to HR tasks full-time. It also needed to be easy to use for the employees so that the company did not get a high number inquiries on payroll-related questions or concerns.
  • Gets employees their paychecks
  • View benefits
  • Manage documents
  • I don't like the fun facts; it feels intrusive.
  • Minimal time for onboarding new employees
  • Easy to use UI saves help desk tickets
  • All forms can sit in a single place
A company I was working for that used Gusto was acquired by a big company that switched us over to WorkDay. The user experience was a night and day difference. Workday's UI felt like surfing a web page in the early 2000s. So many clicks just to do one simple thing like look at your last paystub. With Gusto the important stuff like that is front and center. I also recall the onboarding taking way too long and my co-workers forming their own support groups on Slack to try to figure out how to do things. When I joined the company I am with now I was SO happy to see that they were using Gusto.
I would rate it a 10 because I have not had to use it!

Do you think Gusto delivers good value for the price?


Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?


Gusto was a solid solution for my previous company that had about 100 employees. We really like gusto at the company I am with now that has about 20 employees. I'm not sure how it does for larger companies so you'll want to do your research there. We like it because it is really easy to set up and does not require a lot of man-hours for ongoing administration.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated