Gusto Really Delivers
June 07, 2022

Gusto Really Delivers

Andrew Newman CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto for all our payroll needs and for the needs of our client's payroll. Gusto does an exceptional job handling the onboarding compliance with employees which reduces the burden on small businesses like myself.
  • Process Payroll
  • Onboard Employees
  • Support
  • Simple Interface
  • Clear communications
  • Tax Compliance issues take a long time to resolve
  • Reporting is not as simple as I would like and I can't save modified reports
  • SImplicity
  • Dashboard to see all my client
  • Reasonable Pricing
  • Added revenue for me
  • Level of service I can proudly offer to my clients which keeps them with me
There are three major concerns for me. Ease of use; how easy is it to perform the payroll. Most systems are competitive here. Tax compliance; how well do they handle tax filings and tax payments. Here Gusto needs to improve a little. Payments are timely and so is reporting, but errors take a long time to resolve. Onboarding; Gusto takes the prize here. They do a better job here than other services. Customer support; another home run for Gusto. Their support access is unequal.

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In a world where most payroll companies offer the same or similar services, Gusto separates itself from the masses by the quality of their support

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management