Gusto Really Delivers
June 07, 2022
Gusto Really Delivers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
We use Gusto for all our payroll needs and for the needs of our client's payroll. Gusto does an exceptional job handling the onboarding compliance with employees which reduces the burden on small businesses like myself.
- Process Payroll
- Onboard Employees
- Support
- Simple Interface
- Clear communications
- Tax Compliance issues take a long time to resolve
- Reporting is not as simple as I would like and I can't save modified reports
- SImplicity
- Dashboard to see all my client
- Reasonable Pricing
- Added revenue for me
- Level of service I can proudly offer to my clients which keeps them with me
- Intuit Online Payroll (discontinued), QuickBooks Online, QuickBooks Online Advanced and RUN Powered by ADP®
There are three major concerns for me. Ease of use; how easy is it to perform the payroll. Most systems are competitive here. Tax compliance; how well do they handle tax filings and tax payments. Here Gusto needs to improve a little. Payments are timely and so is reporting, but errors take a long time to resolve. Onboarding; Gusto takes the prize here. They do a better job here than other services. Customer support; another home run for Gusto. Their support access is unequal.
Do you think Gusto delivers good value for the price?
Yes
Are you happy with Gusto's feature set?
Yes
Did Gusto live up to sales and marketing promises?
Yes
Did implementation of Gusto go as expected?
Yes
Would you buy Gusto again?
Yes