Gusto is annoying for users
Updated June 07, 2022

Gusto is annoying for users

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to clock in and clock out in order to get paid. Gusto handles the payroll processing for our accountants. Gusto is used for all employees in order to get paid properly.
  • Handles state/federal taxes for each user
  • Handles direct deposit
  • The website appears simple enough for users
  • The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
  • Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
  • Gusto sends out multiple annoying emails
  • Handles direct deposit
  • Handles state/federal taxes
  • It saves time for the accountants compared to the prior system
  • It frustrates users more than the prior system
  • Unanet and Justworks Hours (formerly Boomr)
Gusto is much easier to use than Unanet, both for the users and the accountants. Gusto appears to have additional features than Boomr, but is more annoying than Boomr to use on a daily basis.

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?


ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), IT Glue, Microsoft 365 (formerly Office 365), ConnectWise Manage, Webroot Antivirus + Internet Security Complete (SecureAnywhere), Webroot DNS Protection, Cisco Umbrella, Pax8, Microsoft SharePoint, Microsoft Power Automate (formerly microsoft flow), Microsoft Teams, Axcient x360Cloud (formerly CloudFinder), Veeam Backup & Replication, Dropbox, MEGA, KeePass, Adobe Acrobat Reader DC, Cisco AnyConnect, Ubiquiti Networks UniFi, GoToAssist, Blackpoint MDR
Gusto appears to be successful on the accountant side because the users who handle the payroll side seem to like this product. Most users do not like using Gusto because of its annoying inconsistencies. It might work well enough if all you need to do is manually input start/stop times without using the clock-in feature.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Not Rated
Direct deposit files
Salary revision and increment management
Not Rated

Using Gusto

60 - Everyone from CIO/CFO to the entry-level Techs use Gusto for tracking their time
Technically no user supports Gusto, so any actual support needs to come from Gusto's own Support Techs themselves. Any easy and basic help needed in Gusto would be handled by our Accountant and/or the 2 Clerks that help with the payroll.
  • Pays employees on time
  • Includes 401k options
  • Tracks PTO accrual and usage
  • Can't think of any
  • It would be nice to import CW Manage timesheets directly into Gusto
Since it's already being used and adopted by everyone, there is a high likelihood that we will renew with Gusto. To switch to something else would be a lot of work and would have to be easier and cheaper to even discuss that option.

Evaluating Gusto and Competitors

Yes - It replaced Boomr. Boomr was just a temporary system while we transitioned to something that could handle numerous employees spread across multiple timezones.
  • Price
  • Product Usability
The single biggest factor in the decision was simplicity. The previous system was convoluted and required lots of manual input, so we were looking for something that was simple to use from a user standpoint and a payroll standpoint.
I would want to trial a couple other payroll systems with the actual users because they have to use it everyday. Gusto isn't the best user experience, even though it's nice from the payroll side of things.