Gusto is annoying for users
Updated June 07, 2022
Gusto is annoying for users
Professional in Information TechnologyConsumer Goods Company, 51-200 employees
Score 6 out of 10
Overall Satisfaction with Gusto
We use Gusto to clock in and clock out in order to get paid. Gusto handles the payroll processing for our accountants. Gusto is used for all employees in order to get paid properly.
- Handles state/federal taxes for each user
- Handles direct deposit
- The website appears simple enough for users
- The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
- Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
- Gusto sends out multiple annoying emails
- It saves time for the accountants compared to the prior system
- It frustrates users more than the prior system
- Unanet and Justworks Hours (formerly Boomr)
Gusto is much easier to use than Unanet, both for the users and the accountants. Gusto appears to have additional features than Boomr, but is more annoying than Boomr to use on a daily basis.
Do you think Gusto delivers good value for the price?
Are you happy with Gusto's feature set?
Did Gusto live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gusto go as expected?
I wasn't involved with the implementation phase
Would you buy Gusto again?
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Gusto appears to be successful on the accountant side because the users who handle the payroll side seem to like this product. Most users do not like using Gusto because of its annoying inconsistencies. It might work well enough if all you need to do is manually input start/stop times without using the clock-in feature.
Gusto Feature Ratings
60 - Everyone from CIO/CFO to the entry-level Techs use Gusto for tracking their time
Technically no user supports Gusto, so any actual support needs to come from Gusto's own Support Techs themselves. Any easy and basic help needed in Gusto would be handled by our Accountant and/or the 2 Clerks that help with the payroll.
- Pays employees on time
- Includes 401k options
- Tracks PTO accrual and usage
Evaluating Gusto and Competitors
Yes - It replaced Boomr. Boomr was just a temporary system while we transitioned to something that could handle numerous employees spread across multiple timezones.
- Product Usability
The single biggest factor in the decision was simplicity. The previous system was convoluted and required lots of manual input, so we were looking for something that was simple to use from a user standpoint and a payroll standpoint.