Switch to Gusto now!
December 04, 2024

Switch to Gusto now!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I use Gusto to run payroll for my business and they make it so easy. I am just running payroll for myself at the moment, but they have made it so simple, even with me moving to a different state halfway though the year (which normally would make things complicated with my old payroll provider).

Pros

  • Payroll
  • Customer Service
  • Transition from other provider

Cons

  • It would be awesome to send invoices through Gusto
  • For the same price as another payroll provider I have WAY better service
The entire website seems really well designed, I like the Gusto "code" you have to provide before you talk to a customer service representative for an added layer of protection, and everything is so easy to navigate. I also feel like the site navigation words are actually what I expect them to be as I am searching for something.
Almost the same price BUT Gusto actually could run the payroll I needed (in multiple states for one employee) and that was ultimately why I switched. Square also didn't make me feel confident about their customer service and I often needed to call a few times about the same issues (and got different answers each time).

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto honestly has gone above and beyond for me and my business. I don't have payroll for multiple employees, but I imagine it would be great for that as well. They truly are so helpful and I always feel like the customer service reps are really on top of it.

Gusto Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated

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