A solid tool for analytics
March 09, 2021

A solid tool for analytics

Brett Colangelo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

I'm using Heap to measure in-app events to help drive messaging to our customers. Our goal is to measure trends in behavior, validate assumptions made in development, and with this information guide users to adopt our best practices.
  • Event Tracking
  • App Integration
  • More robust help materials
  • I am able to make a business case for why certain projects need attention.
  • I can justify development time for new features with user data.
This tool is not designed for someone without a strong analytics background.
Heap is very responsive, and proactive messaging when things aren't working as expected is top-tier.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap is very powerful for understanding how many users take certain actions on pages, but I have trouble leveraging those insights. Snapshots are helpful with app integrations but it would be nice if those events were more automated.