Great Analytics Product!
Overall Satisfaction with Heap
Our whole company is currently using Heap to track website traffic, trail starts, and sign up conversions. We also use Heap to gain insights into how our users are using our SaaS platform. It helps us identify what features our users are using and/or not using.
Pros
- Great reporting on user engagement
- Easily save reports to access at any time
- Fantastic event tracking
Cons
- Can take some time to learn as there is a lot to the platform
- Increased user adoption of our product leading to "stickier" customers
- Increased engagement of features that were not being used
We find Heap to much more robust thank Mixpanel (which we have used in the past) and easier to track click events than GA because you can define the event tracking on the fly.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes
Comments
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