Liking Heap so far!
March 16, 2021
Liking Heap so far!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Heap is primarily used by our Product organization, but is used by other functions such as Customer Success.
- Heap makes it easy to create reports on the fly. I didn't need any training - I was able to jump in and start getting useful data.
- Heap is very quick - I get results right away.
- I don't really have any negative things to say about Heap. It seems to do the job. It would be great if it starts to build more direct connections with CS software platforms. I've yet to see that. It seems you need to push the Heap data into a data warehouse which can be costly.
- Heap provides me with the visibility I need to make business decisions with our customers.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes