Liking Heap so far!
March 16, 2021

Liking Heap so far!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Heap is primarily used by our Product organization, but is used by other functions such as Customer Success.
  • Heap makes it easy to create reports on the fly. I didn't need any training - I was able to jump in and start getting useful data.
  • Heap is very quick - I get results right away.
  • I don't really have any negative things to say about Heap. It seems to do the job. It would be great if it starts to build more direct connections with CS software platforms. I've yet to see that. It seems you need to push the Heap data into a data warehouse which can be costly.
  • Heap provides me with the visibility I need to make business decisions with our customers.
I find Heap easy to use.
Queries seem to load quickly, but I'm not using any complex queries.
Heap seems to be easier to use than Mixpanel.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?


Heap seems to be much faster and more accurate than previous data tracking systems I've used in the past.