Love Heap Way Better Than Other Analytics Tools I’ve Used
September 25, 2021

Love Heap Way Better Than Other Analytics Tools I’ve Used

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

The Product and Engineering teams use Heap to track product usage. This allows us to measure product usage.
  • Tracking events without engineering needed to add instrumentation for each action.
  • The Heap UI is better than other tools like Amplitude and Google Analytics
  • The user flows can be a bit clunky. I need to go to one screen to define an event, then another screen to add it to a report. There is a disconnect here between these two steps.
  • I create a report on the events page and not the reports page, which is not intuitive.
  • A getting started video would be helpful to explain the steps of defining an event, how to create a report, and how to add it to the dashboard.
  • Freed up engineers to work on other projects which is directly tied to ROI.
Just looking at page views, I realized that certain pages had a much greater number of views than other pages, which helped us understand where we should be making an investment in the product.
I prefer Heap to all other tools I've used.

Do you think Heap delivers good value for the price?


Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?


Would you buy Heap again?


Heap is great for tracking events with minimal support from engineering. This frees up our Engineering team to focus on building features. This is a game-changer.

Using Heap

2 - Product
2 - Product and engineering.
  • Product usage
  • Marketing page usage

Evaluating Heap and Competitors

  • Product Features
  • Product Usability