Overall Satisfaction with Heap
Heap informs us of usage trends in our application. We particularly use the funnel system to assess areas in our product that aren’t seeing the conversion they could. We integrate heap directly into redux and see a heap event for every client-side action dispatched on a user’s machine. This, along with a custom analytics object, forms the basis for our customer usage insights.
- Heap drives our understanding of “success” for a product or feature
- Conversion rates are our #1 priority
- Heap can do some really magical analysis once you’re comfortable as an advanced user.
I required very little training to get started with Heap; I was up and running with simple reports without much assistance. The event search system made it easy to bootstrap a simple funnel and then tinker further. This lets me keep my focus on engineering, with the knowledge that what I was doing was correct for Heap.
Do you think Heap delivers good value for the price?
Are you happy with Heap's feature set?
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Heap has definitely helped with our client-side insights, but we don’t get a lot of utility for our alerting, bug catching, etc. It’s very hard to look at heap data and assess problems. From that perspective, it is less useful than many tools which are able to offer traces through many layers of code.