Dealing with the Simple things
March 19, 2022

Dealing with the Simple things

Arthur Berman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Heap informs us of usage trends in our application. We particularly use the funnel system to assess areas in our product that aren’t seeing the conversion they could. We integrate heap directly into redux and see a heap event for every client-side action dispatched on a user’s machine. This, along with a custom analytics object, forms the basis for our customer usage insights.
  • Funnels/conversion tracjing
  • Click tracking
  • Redux integration
  • Filtering, sorting, and tracking by event properties
  • Faster queries
  • Caching
  • Heap drives our understanding of “success” for a product or feature
  • Conversion rates are our #1 priority
  • Heap can do some really magical analysis once you’re comfortable as an advanced user.
I required very little training to get started with Heap; I was up and running with simple reports without much assistance. The event search system made it easy to bootstrap a simple funnel and then tinker further. This lets me keep my focus on engineering, with the knowledge that what I was doing was correct for Heap.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?


Heap has definitely helped with our client-side insights, but we don’t get a lot of utility for our alerting, bug catching, etc. It’s very hard to look at heap data and assess problems. From that perspective, it is less useful than many tools which are able to offer traces through many layers of code.