Heap Review
July 27, 2022
Heap Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Addresses lack of clickstream data analytics in Google Analytics.
- Ability to tag almost anything on site.
- Ease of building dashboards in the platform.
- Analytics as a Service partnership is excellent.
- Because the tool's use is primarily for dashboards, totals, and % to totals are not available. The user must download reports to excel.
- Creating snapshots is not very user-friendly. You must have knowledge of code/CSS to track properly.
We only have the free version of Google Analytics so if we were to tag even a fraction of the areas we have tagged with Heap, we would go over our monthly volume of hits.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
No
Did implementation of Heap go as expected?
No
Would you buy Heap again?
No