Heaps of useful data with barely any setup.
October 26, 2022
Heaps of useful data with barely any setup.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
We have a SaaS product, and we use Heap to track what parts of the product are used more and what parts are used less. We also track feature adoption and often validate feature requests by looking at retrospective usage data from Heap. It also allows us to track friction in certain parts of the product and thus make decisions on improving the UX.
- Tracking user events retrospectively/automatically.
- Visualizing usage data in a very flexible way.
- Custom tracking is very easy to set up.
- Finding reports that have already been set up can be cumbersome unless meticulously managed.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes