Gain a heap of insight with Heap.
October 26, 2022

Gain a heap of insight with Heap.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

I use Heap to measure traffic and patterns for our product documentation website. Our analysis aims to find out how we can better serve our users, what information is highest in demand and how far users get into product tutorials, and what they do next. Heap has so far simply been awesome to use!

Pros

  • It's easy to add more measures using the Visual labeling.
  • We can keep our data private.
  • It's easy to build new charts.

Cons

  • Firefox support would mean a lot to my team.
  • It could be cheaper.
  • We've found bugs during updates in charts.
We evaluated Heap against Mixpanel but realized that Mixpanel was a non-starter for us. (Kudos to their sales rep, who quickly identified this and told us.) We inherited a Google Analytics implementation but have since had to stop using it due to GDPR restrictions.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap is great as long as you can budget for it. It has been fairly simple to get started as long as we get back to our actual goals. It's less suitable if you have a desktop-based front-end application product and want to measure events from it.

Comments

More Reviews of Heap