Heap for product development.
October 27, 2022

Heap for product development.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Heap can be used to track user behavior on SaaS Platforms. It supports product development, both to improve existing features and to test and build new ones. Granular Heap data can be made available in Snowflake for complex analyses. In addition, a large variety of queries can easily be built by non-technical people through the UI. Heap also supports the integration with Salesforce, which allows running queries using data from Salesforce.
  • Flexible queries through UI without need to code.
  • Auto-capture most user behaviour automatically.
  • Allow server-side or other types of custom events.
  • Auto-capture can discourage users from systematically thinking about what to measure.
  • No statistical analysis of A/B test that consider significance.
One of the key features of Heap compared to other tools is auto-capture. Heap is now introducing session recordings, thereby covering features from other competitors as well.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?


Would you buy Heap again?


Heap supports product development for SaaS platforms through a large variety of queries and auto-capture of events.