Overall Satisfaction with Heap
At my company, we use Heap for product analytics. Specifically, we use it to understand customer interaction on the platform and the conversion funnels of different features we launch. We tend to use it during the pre-launch feature analysis process to get baseline numbers and also use it post-launch to understand the traction of the feature we launched.
- Easy way to define events without engineers.
- Simple interface and intuitive UI/UX.
- Cheaper than other high end analytics tools.
- More accurate tracking when doing visual labelling.
- Events management after they are defined.
- Integrations with other platforms.
During the procurement process, we looked at Google Analytics and Amplitude. Google Analytics is free, and it is a platform we are already using frequently at my company; however, it does not have the dynamic product analytics capabilities that we need. Amplitude is more expensive and has good features, but it takes longer to implement.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes