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Heap Review
December 03, 2022

Heap Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Heap

In our company, we need to build customer's digital journey because we are not following well our customer nor understand them.
So we are using Heap for the digital insights that the software is giving us.
  • understand the digital journey of our customer
  • improve customer satisfaction
  • better follow customer conversion
  • simpler interface

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

We really wanted to see the issues on our website, and on specific webpages that were not working well. But we couldn't understand why. Thanks to the behavior analytics, we were able to really put ourself in our customers shoes and experience exactly what they are experiencing when they are connecting on our website. We could see which parts were not working well and why the customer was stopping at one particular step.