Predatory billing practices, slick sales and marketing, poor performance.

We have used Hootsuite for two years. We have had mixed results and the platform did not accomplish all of the business and marketing objectives we established with the Hootsuite team. While there was probably potential to achieve better performance, the constant change in Account Executives and different representatives for different needs made navigating their corporate support structure nearly impossible. Further, they make canceling the service nearly impossible for Enterprise users by providing no direct contact, no clear path to notifying them of your intent to leave the service, and a 60-day notice requirement otherwise they automatically renew your agreement and threaten to send you to collections. We haven't used the platform in months and they didn't notice, but during that time we have explored other options and have been able to achieve milestones that felt out of reach when saddled with the Hootsuite platform. As Chief Marketing Officer of my organization and a longtime healthcare marketing executive, it is my opinion that their platform and business model do not work in this vertical. The commitment to service leaves much to be desired and their predatory billing practices are outrageous.