Hotjar will help you find small issues with big impacts!
May 24, 2021

Hotjar will help you find small issues with big impacts!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We have been using Hotjar for various pages where we see issues with the conversion. It is mainly used by the marketing and UX/tech team. Sometimes the designers also look at it to understand which images do the users find more attractive. It is an excellent tool to gather learnings where Google Analytics fails to give you results.
  • Heatmaps are great to understand which areas of the page are relevant for the user
  • Heatmaps also reveal how far the users scroll
  • Video recordings of user sessions can help in understanding the user thinking & issues they run into
  • Summary for video recordings are required. Too many videos to screen through
  • Come up with a solution for the app tracking
  • Heatmaps
  • Screen recordings
  • Very little costs and it helped us identify simple yet high impact issues
Hotjar gives a more controlled and easy to manage view on user tracking.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

No

Would you buy Hotjar again?

Yes

Hotjar is a cheap but very effective tool that I would recommend for every marketeer to use. It is great to understand what issues could your users be facing and helps the UX & design team to come up with a page that caters to users' needs. Great for testing new features on the website and see how users respond to it.