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Hotjar is a great addition for evolving products
Updated June 29, 2021

Hotjar is a great addition for evolving products

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We are a tech company with a few products that we offer. Hence it becomes important for us to see how our users are interacting with our product. Hotjar is a great product that enables us to do that through their heatmaps and recordings and even NPS surveys (one of its newer features).
  • Heatmaps
  • Individual Recordings
  • NPS Surveys
  • Better Pricing Flexibility
  • Under the usual slabs, the recordings stop after say 500 recordings every day. Which isn't ideal
  • Heatmaps
  • Recordings
  • NPS Surveys
  • Better directed feature sets
  • Unearthed bugs because of the recordings
  • Removed less used features

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

I wasn't involved with the implementation phase

Would you buy Hotjar again?

Yes

Most use cases are enabled through Hoatjar. We are able to easily see how overall people are interacting with the product. Also, recordings provide a great way to get a sense of what people are doing. And the filters are very helpful too.

But since we sometimes look at individual user responses, we can't do that properly because of the 500 recordings/day limit.