Amazing tool to understand usability of your website or app
June 24, 2024
Amazing tool to understand usability of your website or app
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hotjar
We use Hotjar to analyze the performance of our website. We use the clickmaps and scrollmaps to understand whether our layout is intuitive and easy to navigate and to see if the most important parts of the website are being seen or interacted with by visitors. It's also easy to find metrics like bounce rates which aren't easily found in Google Analytics
Pros
- Easy to use. The platform is intuitive and you can easily set it up
- Easy to understand analytics. The metrics aren't hidden under layers of menus, you can easily find what you need
- Sessions recordings. It's great to see session recordings in detail, and I also love the timestamps on the session timeline
Cons
- Some use cases are not obvious like why you would "save" recordings or heatmaps
- The automatic screenshots are not always accurate
- Would like if they had more guidance/ resources for how to make the best of the platform
- Reduced bounce rates on website
- Increased user experience on our website
- Optimised website conversions
In my opinion, Hotjar is much easier to set up and use than Microsoft Clarity
Do you think Hotjar delivers good value for the price?
Yes
Are you happy with Hotjar's feature set?
Yes
Did Hotjar live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Hotjar go as expected?
Yes
Would you buy Hotjar again?
Yes
Comments
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