Prepared Meals Retailer Review
February 13, 2017

Prepared Meals Retailer Review

Daniella Paez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

Hotschedules is being used throughout our retail store locations (13). It allows us to not only release/post a schedule for our team members but more so, for management to be able to better manage labor hours. Most team members also use the app to more easily view their schedules/make swaps etc.
  • Ease in creating a schedule, being able to copy a schedule and modify
  • Ability to see labor hours broken by down by day
  • Ability to use forecast
  • Notifications once a schedule is posted or changes are made
  • Ease of creating a team member and amount of information that can be captured
  • Webinars
  • Would like help in using forecasting tool
  • Need to learn more about labor analysis
  • Would like to utilize the reporting feature more
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I enjoyed the support given through the webinars. I've never had a large issue with hotschedules as its functionality is super user-friendly. The support given/demonstrated through the free webinars and newsletters has been pretty great.
Hotschedules is great for any retail/restaurant setting for team members to easily update availability, make trades or swaps with other team members, and see their schedules. The text/messaging feature is pretty great too for upper management who may not have their information but need to communicate. It would be nice if there was a group messaging feature or way to send a mass communication.