Communication is Key
May 08, 2017
Communication is Key
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
HotSchedules is used by every team member within my business. With 70+ team members with different availabilities, varying requests off, varying skills levels, etc., it helps us manage the chaos. It provides more predictability with the schedule from week to week. With HotSchedules, the schedule is always up to date. It also a great tool to facilitate communication.
- The app gives everyone the information they need at their fingertips.
- Changes to the schedule are very easy, allowing swaps and ensuring proper approvals.
- Templates provide scheduling consistency from week to week.
- I would like to have an option on the app where you can select a team member and have their schedule for the entire week displayed.
- The staff availability report has not worked reliably for me. It would very useful if it did.
- The schedule filtering has been buggy as of late.
- Taking into account not just team member availabilities, but also when they would prefer to work.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support cares about my success Quick Initial Response | Not kept informed |
I have only used the scheduling tool provided by Chick-fil-A. I chose HotSchedules because at the time, I knew I needed something with more functionality than what the Chick-fil-A tool provided. My best guess at that was that Chick-fil-A was going to go with HotSchedules, and I did not want to have to switch from another service later. I have heard that a lot of people really like Jolt and Shift Agent as well.