Great scheduling system, but sometimes negatively affects businesses open past 12am
May 09, 2017
Great scheduling system, but sometimes negatively affects businesses open past 12am
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use the application across the whole business, it provides scheduling updates, messaging, availability, communication, reporting, daily logs, employee reviews, percentage and productivity based scheduling, and forecasting. We use almost all of the aspects of the system to integrate with our POS and employees and provide a digital database for records and follow up.
- Provides real-time schedule updates.
- Uses data to provide sales based scheduling.
- Is user-friendly and the IT support is very personal.
- Integration with Retention POS sales, employee info, etc.
- Providing more of an open sales data reporting for businesses open past 12 am.
- More communication during the process of fixing integration and coding issues with businesses experiencing issues between POS and HotSchedules.
| Pros | Cons |
|---|---|
Knowledgeable team Problems get solved Support cares about my success Quick Initial Response | Escalation required Difficult to get immediate help Need to explain problems multiple times |
- Ers and QSR
It is definitely more user-friendly in the aspect of these systems, but does not provide as accurate and error-free reporting. The reporting systems that I have used prior QSR especially, has much more data comparison reports and is easier to customize, but scheduling is definitely not as easy.